Great interview by Rodney at FaceReviews with Amy Worley of H&R Block. Talking about listening, not just distributing content via Social Media tools. Take a good listen yourself–the wind was blowing hard and the info is worth the time.
Learn about @replies, re-tweats and direct messages in Twitter as a signifier of listening for a brand versus just “blasting.” Impressive although I might have edited out the time being spent dispensing tax advice in Second Life. Kind of lost me there but perhaps there could be utility via vid capture or sharing outside of SL.