Relevance through constant reinvention

In two unrelated acts I found myself reacting to the work of our business in very different ways. It’s really a story of where advertising has been and where marketing is headed. Our main characters are Delta Airlines and Red Bull. Maybe you already see where this is going…

I was compelled to comment on AdWeek’s column by Barbara Lippert reviewing Delta’s new “Climb” advertising as much because of the advertising content as for the product it’s trying to represent in a positive light. Unfortunately, Delta and many other old-line airlines have been re-framed by newer and more relevant airlines like Virgin America, my current favorite, through a series of continual micro-innovations including: in-seat USB & DC power supply; in-flight wifi; seatback ondemand entertainment systems; microbrews and beverages of this decade/year/month; and more surely to come. These should be easily replicated commodity benefits for the industry to defy attempts at re-framing, but instead they respond with extra baggage fees and these ads/cinematic masterpieces.

Lippert quotes the famous David Ogilvy line to which I subscribe, “the fastest way to kill a bad product is to give it good advertising.” Eric Ryan, at Method Products–another company defined more by innovation than an advertising artifice–like to say advertising is a tax for sucking. Real Branding should be the honest, multi-faceted, self-aware expression of the most dramatic truths about a brand. In these spots, we get only some commodity industry truths and very little about what makes Delta special–because it isn’t. Ultimately, Delta has no recourse but to create big, interruptive and, yes, beautiful distractions to carry their brand advertising, because their brand truths simply don’t stick or attract you. They have to interrupt you because you wouldn’t invest the time to hear their false case any other way.

In Contrast:

I was just as compelled to post this video to my Facebook wall. Really, nothing to add here except this: Red Bull consistently creates engagements with super-influential categories and associations that inspire in all ways, from the Idea to execution. I was cheering for The Clutch at the end of this piece. I wanted to watch and share. I was drawn to the story and inspired by this piece of marketing. I look forward to how Red Bull will inspire us next and in what compelling form. I feel the power of their truth in their deeds, actions and expressions.

Red Bull gives wings to inspired marketing and represents the new marketing model in which “Above the Line” and “Below the Line” are all one line:

  • where any act can inspire and add to your brand’s marketing fame
  • where advertising draws you in and invites you to stick around versus interrupting like a loud, rude–albeit good looking–guest
  • where a local-market tactic can project as large as a national spot
  • where truths are core and essential and lies are exposed or simply ignored
  • where digital and social aren’t just media or a channel, but core to connecting and discovery with new brand recruits

It’s an example of the dynamic of “Magnetism” which you’ll hear more about more frequently here. Welcome your thoughts and contributions.

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