Tag Archives: digital marketing

Real World Partners with Virtual

We took a briefing by Dave Sanguinetti, CEO of RealGifts, one of the 20 technology start-ups invited to present at Pepsico10. This start-up recognition early in their lifecycle by delivering real world version of Facebook virtual wall gifts. Their solution created quite a buzz at Facebook’s F8 conference and later when they entered and won the second-round FB-Fund award. This exposure paved the path to what was their most prized reward: a relationship with Facebook powering their gift area.

There are many changes in the Facebook strategy and socialgraph populating activites, and there an equal volume of broken links to the storefront and other pages on Facebook related to RealGifts. Hard to say what the future holds for them. Their challenge, it seems, is to continue to grow their value outside of Facebook while hoping to continue leveraging their strategic relationships at the SocialNet to grow and provide proof of  adoption.

Our interview follows:

Barriers to entry? Real-Gifts has a network of developers, partners and complexity of building out the equivalent of a mini-amazon ecommerce site. They solved some of the problems around not having a physical address by offering a proxy system that allows the recipient to direct the gift to the address of their choosing without revealing it to a broader socialgraph.

How do brands get involved? (4:30) Mrs. Fields Cookies, FTD, Fandango, etc.—found people really like the real world versions of gifts.

Pepsico10 impressions? (6:45) Comparable with Facebook FB Fund Competition. Unique for a big brand like Pepsi to engage start-ups in this way. Sense of excitement and camaraderie with participating start-ups as well.

A Fresh Fish Story: Why Digital is Above The Line

Welcome to RedLobster.com

Welcome to RedLobster.com

Sssssssssssshhhhpopsssssssssssss. It’s the sound of flames licking butter and juices dripping from your lobster tail. You can almost feel the warmth of the wood fired grill and smell the wood-fired lobster tail looking through your monitor into Red Lobster. Can digital be as emotional and drive desire and reappraisal better than a TV spot? See for yourself. In this post I’ll point out some of the guided discoveries Red Lobster is earning through the digital channel.

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How Do You Do Digital Focus Groups?

Digital Focus Group research is a subject we’d really like to hear your thoughts and input on. Occasionally we commission unique Focus Groups to vet our digital content and distribution strategies. Usually digital is tested along with all other media in larger Focus Groups covering multiple cities and target segments. There are pros and cons to both.

Without delving into the merits or demerits of the Focus Group format, we find them beneficial and additive to our thinking on the whole. There’s always a gem or two of Insight that we can synthesize from participant attitudes and comments. And we expect to get a thematic “zinger” comment that flavors our understanding of the target or our proposition. An example of this is when exploring attitudes about where we could take a certain beverage category a few years back, one participant called it a “chick drink” in less polite terms and that moniker flavored our consumer understanding and marketing approach.

One of the challenges we face in digital is that many Focus Group facilitators, while comfortable with the advertising creative and media of traditional media–a familiarity developed over 60 years of representative experience–simply can not successfully moderate around digital and emerging platforms. We’ve consistently seen digital thinking represented in the “Integrated Media Focus Group” as flats or print campaign equivalents. Or, even in animated form, presented as a website and not as an element in a holistic digital marketing approach. It’s challenging to take the armada of activity around which we go to market and have most moderators–let alone consumers–be informed about various digital media and interpret feedback on digital. Without good interpretation, it’s difficult to get a feedback loop that drives to the most insightful places.

The reason we do less focus group research in digital is because we have the laboratory of real time data, A/B testing, instant SocialNetwork surveys, campaign qualitative research and search as a proxy for intention and needs. At the same time, we’ve yet to find a better substitute for a client to participate “behind the glass” with our team hearing directly from consumer groups what they think, what informs their opinions and how they’re willing to behave around a variety propositions.

So, here’s the request and challenge to you: Who are the best at directing in-person Focus Groups for Digital and/or what other alternatives to you use? Let’s use the comment section below to create our compendium of resources.

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Digital Marketing POVs

Last month Susan Bratton interviewed me for her Dishy Mix podcast, blog and transcript publications. The interview drew a number of responses and I selected a few to answer. You can read them in more detail by following the links and I encourage you to comment with your thoughts, counterpoints and builds. And congratulations on those selected:

Hope you’ll weigh in with your thoughts either at the Dishy Mix blog or in the comments below.